Like many other practice, we use a telephone triage system. This allows the team to assess you over the phone and consider who needs to be seen in person and when a telephone consultation or video may be appropriate. This helps to ensure that everyone gets the type of appointment they need, and that you don’t have to travel to the surgery if you don’t need to. In many cases the issue can be as effectively managed with a telephone consultation rather than a face to face meeting. When you call in, the receptionist will ask you a series of questions using a template designed by the doctors. They will pass this information to the doctor who is triaging that day so they can make the required decision.
Telephone consultations are a very effective way of consulting. Increasingly many consultations are conducted via the telephone as it allows for greater flexibility and helps to ensure we are protecting you by minimising face to face contact where appropriate.
Face to Face Consultations
Although telephone consultations may be appropriate for a high number of circumstances, there will be times when a face to face appointment is required. For example you may need a dressing or an examination. Where there is a clinical need for a face to face appointment, this will be organised for you.
We are able to carry out consultations via a video call where an examination is required but does not need you to come to the surgery. In order to use this facility you will need to have a smartphone.
Remote Video Consultations
We are currently able to offer remote video consultations with a GP via LIVI. This is a service run by fully qualified GP's (not part of our practice) who are able to offer appointments both in and outside of the surgery's usual opening hours. You will need to download the app to use this service. Click here to download the app.
Our Clinical Pharmacists are able to carry out medication reviews, give advice on medicines and make changes to your medications when you need this.
eConsult is a service that allows you to browse the latest self help guides, see what other local services may be able to help you or request advice from the doctor if needed. You can access this via the front page of our website.
These are some of the things that can be dealt with by practice nurses and do not need an appointment with a doctor. Our receptionists will direct you to the most appropriate appointment and clinician.
Additional Appointment Options
We are part of a local scheme that offers appointments via a central hub for additional evening appointments, weekend appointments and appointments on Bank Holidays. For more information on how to access this service click here
You may also find that you could benefit from speaking to our Social Prescriber - Vera. Please speak to reception to organise this - you do not need to speak a doctor first.