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Coronavirus - COVID-19

During times of uncertainty, we appreciate that patients are keen for clear and straight forward guidance.

Please see below for what we CAN and CANNOT do at present.

This list has been drawn up to preserve availability for more urgent help patients need and to protect patients by reducing footfall to the surgery and respecting the social distancing advice.

We CANNOT offer:

  • • Face to face consultations with the doctors
  • • Joint injections
  • Coil or contraceptive implants
  • Minor surgery
  • Appointments with the nurses for
    • - Travel vaccinations
    • - NHS Health Checks
    • - Smoking advice
    • - Ear syringing
    • - Ear checks
    •  

We CAN offer:

  • • Video consultations with a GP via the LIVI app. Click here to download
  • Telephone consultations EVERY day for any issue with the doctors (please be respectful of the pressures on the NHS at present)
  • Video consultations where an examination is required - this will be instigated by the GP
  • Cervical smears for those who have received a recall letter
  • Pre-bookable telephone consultations to discuss any test results
  • Baby immunisation clinics
  • Blood tests (must be booked through reception – online not available at present to ensure appropriate screening is carried out)
  • ECG’s where requested by the doctor
  • Swabs where requested by the doctor
  • Dressing or compressions changes
  • Stitch or staple removal
  • 6 week checks for mum and baby via vidoe consultation
    • - Examination of baby will take place at the immunisation appointment
  • Telephone consultations with the nurse for
    • - Chronic Disease Management Advice / Review – including asthma inhalers
    • - Blood pressure advice – you must have purchased your own blood pressure machine (these can be from pharmacies or on line)
    • - Oral contraception (the pill)
  • Ordering - DO NOT bring the prescription request to the surgery
    • - If you do not have an online account, speak to reception over the phone who will set one up for you
    • - Order your prescription via your online account
    • - or POST the request into the surgery
  • Collection - DO NOT come to the surgery to collect your prescription
  • Prescriptions must be sent electronically to the pharmacy ready for you to collect the medication. PLEASE TELL US WHICH PHARMACY YOU USE
  • Please allow slightly longer than normal to collect your prescription from your pharmacy as they are extremely busy, and many are only allowing a limited number of patients into their stores at any one time.
  • Under the current circumstances we will cover the cost of posting any existing prescriptions back to you.  Going forward, please include a stamped addressed envelope if you want us to post it back to you
  • If you need a sick note (isolation note) due to self-isolating, you need to use the NHS 111 service. Click here
  • If you need a sick note for any other reason
    • - contact us via telephone on the day you need the sick note dated from
    • - DO NOT come to the surgery to collect it
    • - We will post it to you

Video consultations - NOW LIVE

  • There are some consultations that may require examination for instance rashes, issues in intimate areas.  Ideally we need to be able to see such patients without exposing them to the risk of coming into the practice. Video consultations will provide the opportunity for this.
  • Trialling so far has demonstrated:
    • - The patient must have a smart phone as the video connection is sent via text
    • - The patient must be able to conduct a video call or have someone with them who can assist
    • - There must be sufficient lighting (or a torch) for us to be able to carry out examinations
  • Video equipment has already been purchased by the practice and is being installed at present

Sick notes - NOW LIVE

  • We are signing up to a service which will allow us to send sick notes out via text
  • Update to follow as soon as we have a confirmed time frame

Online consultations

  • We have signed up to a service that allows us to conduct online consultations
  • This is a clinical pathway which operates in a similar fashion to email, but ensures that important clinical information regarding the patient is confirmed.
  • Please note, this is not for urgent queries as there may be up to a 3 working day turn around

On Monday 16th March the UK government announced a package of measures, advising those who are or may be at increased risk of severe illness from COVID-19 to be particularly stringent in following social distancing measures.

The group that has been identified to as those who will benefit most from social distancing are those who are/ have:

  • • aged 70 or older (regardless of medical conditions)
  • • under 70 with an underlying health condition listed below (i.e. anyone instructed to get a flu jab as an adult each year on medical grounds):
  • • chronic (long-term) respiratory diseases, such as asthma, chronic obstructive pulmonary disease (COPD), emphysema or bronchitis
  • • chronic heart disease, such as heart failure
  • • chronic kidney disease
  • • chronic liver disease, such as hepatitis
  • • chronic neurological conditions, such as Parkinson’s disease, motor neurone disease, multiple sclerosis (MS), a learning disability or cerebral palsy
  • • diabetes
  • • problems with their spleen – for example, sickle cell disease or if you have had your spleen removed
  • • a weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy
  • • being seriously overweight (a BMI of 40 or above)
  • • those who are pregnant

This wider group, who broadly speaking comprise the criteria of adults eligible for an annual flu vaccine, will not be proactively contacted but have instead been asked to take steps to reduce their social interactions in order to reduce the transmission of coronavirus.


Shielding is a measure to protect people who are clinically extremely vulnerable by minimising all interaction between those who are extremely vulnerable and others.

It is intended for use in situations where the extremely vulnerable person is living in their own home, with or without additional support. This includes the extremely clinically vulnerable people living in long-term care facilities, either for the elderly or persons with special needs.

NHS England is directly contacting people with these conditions to provide further advice. GP practices are sending a letter to any patients that may not have been identified by NHS England.

The letter strongly advises those at risk to stay at home at all times and avoid any face-to-face contact for a period of at least 12 weeks from the day they receive their letter. Please note that this period of time could change.

The patients identified as those who should shield are as follows:

1.Solid organ transplant recipients

2. People with specific cancers

  • • People with cancer who are undergoing active chemotherapy or radical radiotherapy for lung cancer
  • • People with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who • are at any stage of treatment
  • • People having immunotherapy or other continuing antibody treatments for cancer
  • • People having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors.
  • • People who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs.

3. People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD

4. People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell disease)

5. People on immunosuppression therapies sufficient to significantly increase risk of infection

6. People who are pregnant with significant heart disease, congenital or acquired


A copy of the shielding letter can be viewed here.

A link to the Governments website regarding shielding can be accessed here.

A link to how to register for help with shopping or medicines if you are shielding can be accessed here.

Patients with asthma or COPD will be contacted by a member of the nursing team to carry out a review over the telephone.

For more advice on inhaler technique click here

Patients with Diabetes will be invited to come in for a blood test and then have a telephone review with the nurse.

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John White Funeral Directors